FREQUENTLY ASKED QUESTIONS
Yes, we ensure that the product you receive matches the images on our website as closely as possible. Each product photo is carefully taken to represent our items accurately. However, as some products may come from natural sources, slight variations in color or appearance may occur, which is normal and doesn’t affect the quality or potency
Once your order has been processed and shipped, you’ll receive an email confirmation that includes your tracking number. You can use this tracking number to monitor the status of your shipment on our website or through the carrier’s website. If you have any trouble locating your tracking number, please contact our support team for assistance.
At The Psyche Portal, we aim for your complete satisfaction. If you need to return an item, please reach out to our customer service team within [specified time frame, e.g., 14 days] of receiving your order. We’ll guide you through the return process and provide instructions on shipping the item back. Please note that returned items must be unopened, unused, and in their original packaging to be eligible for a refund or exchange.
We currently ship to a variety of locations both domestically and internationally. You can view our list of shipping destinations on the checkout page, or reach out to customer support if you have questions about shipping to your location. We ensure all packages are shipped securely and discreetly to maintain your privacy.